How To: Cancel Your LastPass Account

This is just a PSA type of article, about how to cancel your LastPass account. Below are the reasons why you might want to cancel your LastPass account and how you can go about actually canceling that account.

Below is a copy of a recent email from LastPass:

Dear LastPass Customer, 

We recently notified you that an unauthorized party was able to gain access to a third-party cloud-based storage service which is used by LastPass to store backups. Earlier today, we posted an update to our blog with important information about our ongoing investigation. This update includes details regarding our findings to date, recommended actions for our customers, as well as the actions we are currently taking.

We thank you for your patience and continued support of LastPass.

The Team at LastPass

Click the link in the quoted text for more information.

I can no longer trust LastPass with my passwords and wanted to quit their services, closing my account. The only link I could easily find was at the bottom of their email – and that would simply unsubscribe you from their email list.

With the help of @Condobloke on Linux.org, I was eventually able to find how to close my LastPass account (so I’m told by LastPass). When closing my account, they asked for a reason. The reason I gave was:

I no longer have faith in your security

For the record, I had never used LastPass for anything. I had just signed up for an account. I never actually used the extension or their services.

Cancel Your LastPass Account:

The first link you’ll see is in their email, and all that option does is remove you from their mailing list. You’re ONLY unsubscribing to their email list, not actually removing your account. 

That’s this link:

http://417-klk-478.mktoweb.com/lp/logmeintransact/UnsubscribePage.html?mkt_unsubscribe=1

Link left plain on purpose. That link will ONLY remove you from their mailing list. It will not delete your account. So, I recommend deleting your account before removing yourself from the mailing list.

To delete your account, you need a link provided by @Condobloke:

https://lastpass.com/delete_account.php

Again, the link is left plain on purpose. That link will only get you started.

When you have logged in and clicked the button to remove your account, your account is still not deleted. You need to check your email and they send you an additional link. You can use that link to remove your account, remembering to confirm it when they ask time and time again.

When they ask you for a reason as to why you’re removing your account, you might want to tell them that it’s because you can no longer trust their security. They had the chance to be secure and failed. They might be making the ‘right steps’ now, but those steps should have been made before now.

What You Can Do:

If you’re going to use a password manager, you are better off getting one where you control the data. That means you want an ‘offline password manager’ that’s free and (hopefully) open source (so it can be audited, if need be).

I do not have enough experience with offline password managers to make a recommendation. I also am not going to be the one to suggest a specific product only to find out I sent you barking up the wrong tree. So, my suggestion is that you use your favorite search engine and look up ‘offline password manager’. Then, pick what you think works best for you.

I’ve done some looking and this article looks solid. I make no recommendations based on that link, it just looks pretty thorough to me. The article may contain errors and I’m not responsible for that, as I lack the time to dig deeper into this due to a rather impressive winter storm.

Good luck and do due diligence before deciding on a specific offline password manager platform. Read reviews, check security history, make sure it’s easy enough for you to use, and make sure it works with the software you intend it to work with.

Closure:

Well, I don’t use the ‘News’ category often, but this seemed like an important article to get out there. It’s time sensitive so it’s not going to be scheduled for publication, it’ll be published as soon as I’m done proofreading it.

Stay safe out there. Remember, “Practice safe hex!”

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EDIT: Fixed a typo.